Duke Energy Florida customers' overbilling charges were set to reach more than $2.6 million before the utility halted the fees following Tampa Bay Times reports. More than 165,000 customers were bumped into a higher rate tier when Duke Energy Florida added days to their billing cycles while revamping its meter ready rounds, the Tampa Bay Times reports.
Florida's Public Service Commission documents obtained by the Tampa Bay Times show that Duke stated that the average customer affected by the overcharges would receive $5.62. While the highest credit totaled $23.62, the lowest credit amount is 2 cents.
Duke charges customers $11.34 for every 100 kilowatt hours up to 1,000 kilowatt hours. Above that, the charges shift to $13.70 per 100 kilowatt hours. The charges are before taxes and other fees. The changes in the billing cycles bumped customers into the higher range.
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